Refund Policy
1. Introduction
At Zam Textile, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, please review our refund policy to understand your options.
2. Eligibility for Refunds
To be eligible for a refund:
- The item must be returned within [insert number] days of receipt.
- The item must be in its original condition, unused, and with all tags and packaging intact.
- Proof of purchase (e.g., receipt or order number) must be provided.
3. Non-Refundable Items
The following items are non-refundable:
- Customized or personalized products.
- Items purchased on sale or clearance.
- Gift cards.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at [insert contact email] or call us at [insert contact number] with your order number and reason for the refund.
- Return the Item: We will provide instructions for returning the item. Please ensure it is packaged securely to avoid damage during shipping.
- Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method.
5. Shipping Costs
Shipping costs are non-refundable. If the return is due to an error on our part (e.g., wrong item sent), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping fees.
6. Refund Timeframe
Refunds will be processed within [insert number] business days of receiving the returned item. Depending on your payment method, it may take additional time for the refund to appear in your account.
7. Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact email] with photos of the damage or defect. We will arrange for a replacement or refund based on the situation.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
10. Contact Us